Return & Refund Policy

Return & Refund Policy

At Nexahomestyles, we want you to enjoy every purchase. If you are not fully satisfied, we offer a simple and transparent return and refund process.

1. Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect
  • The item is unused and in its original packaging
  • The request is made within 30 days of delivery

Certain items like personal-use products may not be eligible once opened.

2. How to Request a Return

Please contact our support team with:

  • Order ID
  • Product name
  • Photos of the issue (if applicable)

Email: [email protected]

Phone: +91 98765 43210

Our team will guide you through the pickup or return process.

3. Refund Process

Refunds are issued after we receive and inspect the returned item.

Refund method will match your original payment method.

Refund time:

  • 3–7 business days for wallets/UPI/bank transfers
  • 7–10 business days for card payments

4. Exchange Option

If available, we can replace the item with:

  • The same product
  • A similar item of equal value

5. Non-Returnable Items

Returns are not accepted for:

  • Used or damaged items caused by customer
  • Items without original packaging
  • Hygiene-sensitive products once opened

6. Order Cancellation

You may cancel an order before it is shipped for a full refund.